Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE (T&C)

PHYTO 5 phyto5.com

Article 1 – Scope These General Terms and Conditions of Sale govern all purchases made on phyto5.com. By placing an order, the Client fully accepts these terms.

Article 2 – Products Product descriptions and prices are displayed on the website and may be updated at any time. PHYTO 5 reserves the right to modify its product range without prior notice.

Article 3 – Prices All prices are displayed in euros (€) and include the applicable VAT. PHYTO 5 reserves the right to modify its prices at any time; products are invoiced at the price in effect at the time the order is confirmed.

Article 4 – Orders Orders are placed online via phyto5.com. A confirmation email is sent upon receipt. PHYTO 5 reserves the right to cancel any order in the event of a pricing error, stock unavailability, or suspected fraud.

Article 5 – Payment Payment is due in full at the time of the order. The accepted payment methods are indicated at checkout. All transactions are secured.

Article 6 – Delivery Products are delivered to the address indicated at checkout. Delivery times are estimates and may vary. PHYTO 5 cannot be held liable for delays caused by the carrier or by circumstances beyond its control.

Article 7 – Right of withdrawal In accordance with Articles L.221-18 et seq. of the French Code de la consommation, the Client has a period of 14 days from the receipt of the order to exercise the right of withdrawal, without having to justify any reason. The Client must notify PHYTO 5 in writing before the expiry of this period. Return shipping costs are borne by the Client, unless otherwise stated.

Article 8 – Returns & Refunds Returned items must be in their original condition and packaging. Refunds are processed within 14 days of receipt of the returned goods, using the same payment method as the original transaction.

Article 9 – Legal warranties All products sold on phyto5.com benefit from the legal warranty of conformity (Articles L.217-4 et seq. of the French Code de la consommation) and the warranty against hidden defects (Articles 1641 et seq. of the French Code civil).

Article 10 – Applicable law & Disputes These T&C are governed by French law. In the event of a dispute, an amicable resolution will be sought first. Failing that, the competent French courts shall have jurisdiction. The Client may also use the European online dispute resolution platform: https://consumer-redress.ec.europa.eu/index_en.